Wireless Keyboard 200 Model No HSA-D01K is disconnecting, while the mouse works fine

[Darkovic]

The keyboard is contantly disconnecting. Please help.

[The_Fossette]

@Darkovic,

Welcome to the HP Support Community!

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c00006821

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Darkovic]

Thanks, but it does not really help.

I don't think it is the USB port, since the mouse works normally all the time. It is only the keyboard that stops from time to time (which is annoying the middle of typing, as you can imagine). Is there any other solution.

My PC is a brand new HP all-in-one, so that should be OK too.

All the best,

Darko

[The_Fossette]

@Darkovic,

I recommend you contact support as it looks like a hardware issue.

Here is how you can get in touch with tech support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!