• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-06-2022 05:24 PM

HP Recommended
Product: HP Pavilion All-in-One 27 PC 27-ca1000i (4N5D8AV)
Operating System: Microsoft Windows 11

I have the HP Pavilion All-in-One 27 CA1002NA and I am trying to figure out if I have a wireless charger in the stand of my device.

 

It was advertised as having one when I purchased it (from Currys) and I have followed the instructions to turn on the wireless charging using the OSD button on the back of the unit. There is the option to turn on the wireless charging but I am unable to get any phone to charge on the base (both phones tested work fine on other wireless chargers).

 

Upon closer inspection of some pictures, I realise that some similar models have a visible circle and light on the base, which looks like a charger. The stand on mine is plain. No visible lights or marks. Seems odd that I would have the option to turn the charger on if it didn't exist.

 

Not sure if this matters, but the HP auto-detect is picking up my pc as 27-CA1000i, but on the base of my pc it says 27-CA1002NA.

 

Please help!

Category:
1 REPLY 1

‎09-06-2022 11:38 PM

HP Recommended

@Hologram238 

 

27-CA1000i is a series and 27-CA1002NA is its REAL model/product. Its specs

 

         https://support.hp.com/za-en/document/c08284755

 

which does not mention wireless charger.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.