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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-11-2017 08:14 AM

HP Recommended
Product: HP Pavillion 23 AiO 23-b02a
Operating System: Microsoft Windows 10 (64-bit)

Internet connection drops out shortly after connection to first site and a number of pages have been looked at.

Message shown is -"page cannot be displayed"

 

With M'soft Outlook  attempts to SEND/RECEIVE display the message - DNS server is not responding

 

Sometimes a powerdown/ power up of the modem will reset the connection ,other times require a full reset of both the modem and PC is necessary.

 

A HP Laptop connected wirelessly to the same modem remains connected  when the AiO is impacted.

1 REPLY 1

‎05-12-2017 06:24 PM - edited ‎05-12-2017 06:25 PM

HP Recommended

 

@PatMAC36

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

 

As I understand the wireless internet connection drops out at time,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Did you check for any other HP Forum posts to help resolve your concern?

 

If you haven't, Here's a related HP Forums post that seems to have helped others: Click here for the steps.

If the issue persists, please use this link (Click here) to troubleshoot further

 

Keep me posted 😉

Riddle_Decipher
I am an HP Employee

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