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HP Recommended
HP Pavilion Mini Desktop - 300-250np (ENERGY STAR)

The keyboard from the kit (mouse/keyboard that is part of the HP Mini Desk top 300-250, Just stop working while typing. No light come on when the Cap key is pressde. Only light responding when the key board is working. I changed the batteries but the keyboard no longer connect. The mouse is working. I tried looking for a button to reset it but there is none. Except for the battery receptacle, the key board is sealed. Has anybody encountered this problem and found a solution?

2 REPLIES 2
HP Recommended

@SirEddieG

 

Welcome me to the HP support community.

 

I understand that you are getting keyboard issues, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

HP Recommended

Thank you for the effort to answer my question. The keyboard performance is very unreliable. Probably due to upgrades on windows or driver. I. Tried running the hardware analytic and it does not find any issue. Changed battery, place the keyboard close to the Pc radio usb pressing the reconnect bar at the back still does not make the keyboard. Works. So I replaced it with a generic wired keyboard. I did not encounter anymore issue. Thanks for the help.

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