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‎04-09-2019 12:54 PM

HP Recommended
Product: Lenovo
Operating System: Microsoft Windows 10 (32-bit)

I bought a wireless keyboard and mouse but haven't been able to figure out how to get them to connect to my computer. Windows recognizes the keyboard dongle (the only one plugged in at the moment) but my keyboard doesn't do anything. I push the button to connect but that doesn't help. Yes, I'm using new batteries.

3 REPLIES 3

‎04-09-2019 03:26 PM

HP Recommended

@Josh1024 

 

What is brand and model of the wireless keyboard. Does it use Bluetooth or just normal USB dongle ?

 

Regards.

BH
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‎04-09-2019 03:31 PM

HP Recommended

It’s an HP but I don’t see a model on it. The sticker on the back wasn’t helpful in that regard either (and I’m at work now so I can’t look). I believe it’s dongle-only. 

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‎04-10-2019 09:39 AM

HP Recommended

Banhien, I would like to apologize for wasting your time. It was user error the entire time. I had paired my wireless mouse dongle with my keyboard, evidently. Thanks for trying to help.

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