• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

I have a*** problem. The keyboard is less than 30cm from the USB transceiver. It fails 5 or 5 times per day, usually when I am typing quickly. The reset button on the keyboard does not solve the issue, you actually have to remove the batteries and re-insert them. Some other people in our office purchased the same keyboard at the same time and also suffer from this problem, although at different frequencies. I don't think its reasonable to expect users to disconnect other USB devices such as printers just in order to use this keyboard.

 

Edited**

1 REPLY 1
HP Recommended

Hey there! @JamesE1

 

Have you tried checking with a different keyboard? Does the issue persist?

 

Have you tried checking with a new set of batteries?

 

Try few troubleshooting steps before you replace the keyboard and check if it helps.

 

Connect the USB receiver to a different USB port on the PC and check if the issue persists.

 

Also, Try few steps recommended below.


Restart the computer.
In Device Manager, uninstall and reinstall the keyboard software:
In Windows, search for and open Device Manager.
Click View and select Show Hidden Devices.
Click the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows.
Continue removing device names in the Keyboards category until all device names have been uninstalled.
Restart the notebook. Right-click Start (), select Shut down or sign out, then select Restart.
Wait for the computer to restart and open Windows.

 

Refer this article to know more information about wireless keyboard issues. Click Here

 

Let me know if this helps!

Have a great day ahead!  🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.