cancel
Showing results for 
Search instead for 
Did you mean: 
JamesE1
New member
1 0 0 0
Message 1 of 2
204
Flag Post

Wireless keyboard looses connection

HP Recommended

I have a*** problem. The keyboard is less than 30cm from the USB transceiver. It fails 5 or 5 times per day, usually when I am typing quickly. The reset button on the keyboard does not solve the issue, you actually have to remove the batteries and re-insert them. Some other people in our office purchased the same keyboard at the same time and also suffer from this problem, although at different frequencies. I don't think its reasonable to expect users to disconnect other USB devices such as printers just in order to use this keyboard.

 

Edited**

1 REPLY 1
A4Apollo
Retired
Retired
17,747 17,730 1,301 2,076
Message 2 of 2
Flag Post
HP Recommended

Hey there! @JamesE1

 

Have you tried checking with a different keyboard? Does the issue persist?

 

Have you tried checking with a new set of batteries?

 

Try few troubleshooting steps before you replace the keyboard and check if it helps.

 

Connect the USB receiver to a different USB port on the PC and check if the issue persists.

 

Also, Try few steps recommended below.


Restart the computer.
In Device Manager, uninstall and reinstall the keyboard software:
In Windows, search for and open Device Manager.
Click View and select Show Hidden Devices.
Click the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows.
Continue removing device names in the Keyboards category until all device names have been uninstalled.
Restart the notebook. Right-click Start (), select Shut down or sign out, then select Restart.
Wait for the computer to restart and open Windows.

 

Refer this article to know more information about wireless keyboard issues. Click Here

 

Let me know if this helps!

Have a great day ahead!  🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation