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Honor Student
Posts: 3
Member Since: ‎04-10-2017
Message 1 of 6 (175 Views)
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Wireless network card dual band AC 760 giving problems with Windows 10

Product Name: ENVy 23-k400nd All in One
Operating System: Microsoft Windows 10 (64-bit)

I am using this PC since 2015 and always with windows 10 on it. No problems at all.

Suddenly, starting about a month ago I am getting internet drop outs. At first I thought  my router was the prblem but all other devies in the house were fine. Then I noticed the problem is with my PC only. I get the yellow exclamation mark and if you click on it no wireless networks can be found. The only way to get it restarted is restarting my PC or go into airplane mode and back. Then it works for a couple of hours and then the story repeats itself.

I contacted my vendor and he thinks it has to do with an upgrade from Windows 10. He adviced me to download the latest drivers but this did not help.

Does somebody recognize this? By the way, if you look in the systems log I can find eror messages like the limit of connections has reached or something.

Energy saving on minimum. etc..... tried everything.

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Re: Wireless network card dual band AC 760 giving problems with Windows 10

Hello, @risrael

 

Thanks for the update & Great stuff! Glad to know that you were able to fix the issue Smiley Happy

 

Now, to answer your question, yes the solution was given for the last update for the machines which sported this issue. But please remember that not all the machines had this issue after the update. Only very few machine with specific OS environment had this issue. That is the reason your PC did not had any issues up until the latest updates. Hope that answers your question.

 

Please consider marking my post as "Accepted solutions" to help other users with the same issue to find a solution more efficiently. Click on "Thumps up" to give me "Kudos".
 

Visit us again if you have any concerns!

Thank you again and may you also have a great day and even better tomorrow Smiley Happy

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HP Support Agent
Posts: 4,979
Member Since: ‎07-14-2016
Message 2 of 6 (151 Views)

Re: Wireless network card dual band AC 760 giving problems with Windows 10

Hello, @ risrael - Greetings!

 

Thanks for reaching out to the HP Support Forums! I'd be glad to be of your assistance Smiley Happy

 

I understand that you are losing the Wi-Fi capability after the Windows 10 updates. Appreciate your efforts in checking the drivers. I will definitely try and help you fix the issue Smiley Happy

 

First, open the command prompt as an administrator. Simply search for "Command prompt" and when the search results display the command prompt, right-click and choose "Run as administrator".

 

Once the command prompt opens, copy this command and press enter:

 

sc config storsvc type= own  

 

Restart the PC and check.

 

If the issue persists, open the command prompt again as mentioned above and copy the following commands, and press "enter" after each one:
 

  1. netsh int tcp set heuristics disabled
  2. netsh int tcp set global autotuninglevel=disabled
  3. netsh int tcp set global rss=enabled
  4. netsh int tcp show global  (To Check if All settings have taken effect - Make sure all settings are disabled except Receive-Side Scaling State.)

Reboot the system and see if it works.

 

Let me know if that works!

Good luck Smiley Happy


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DVortex
I am an HP Employee

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Honor Student
Posts: 3
Member Since: ‎04-10-2017
Message 3 of 6 (140 Views)

Re: Wireless network card dual band AC 760 giving problems with Windows 10

Hi,

Until now it looks like your first suggestion did the trick.

Many thanks! I tried everything.

The only thing I do not understand is:
This is a solution suggested after a certain Windows 10 update back in 2015. My problems only started a month ago. How is this possible?

HP Support Agent
Posts: 4,979
Member Since: ‎07-14-2016
Message 4 of 6 (136 Views)

Re: Wireless network card dual band AC 760 giving problems with Windows 10

Hello, @risrael

 

Thanks for the update & Great stuff! Glad to know that you were able to fix the issue Smiley Happy

 

Now, to answer your question, yes the solution was given for the last update for the machines which sported this issue. But please remember that not all the machines had this issue after the update. Only very few machine with specific OS environment had this issue. That is the reason your PC did not had any issues up until the latest updates. Hope that answers your question.

 

Please consider marking my post as "Accepted solutions" to help other users with the same issue to find a solution more efficiently. Click on "Thumps up" to give me "Kudos".
 

Visit us again if you have any concerns!

Thank you again and may you also have a great day and even better tomorrow Smiley Happy

DVortex
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

Honor Student
Posts: 3
Member Since: ‎04-10-2017
Message 5 of 6 (126 Views)

Re: Wireless network card dual band AC 760 giving problems with Windows 10

I hate to disappoint you.

After 2 hours same problem returned. Same thing. Yellow exclamation mark and no network found. I suspect it is a hardware fault in the network adapter.

In the mean time I purchased a Devolo USB wifi adapter which functions ok.

HP Support Agent
Posts: 4,289
Member Since: ‎07-26-2016
Message 6 of 6 (119 Views)

Re: Wireless network card dual band AC 760 giving problems with Windows 10

Hi @risrael,

 

Thank you for posting on HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. 

 

I understand after couple of hours the issue persists, I would personally suggest this could be a driver issue. Let's try to Uninstall the drivers from Device manager and then install the drivers from our HP support website.

 

Next thing, I would suggest here is to check for updates, using this link.

 

In the meantime, let's try to run the test on the Wireless card from F2 (Please remember to capture the failure ID for further assistance).

 

Keep me posted,

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.

 

 

Jeet_Singh
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

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