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Microsoft Windows 10 (32-bit)

My OfficeJet 6700 fails to print although connected correctly to my router via the Wizard

The wireless network test results shows that the setup of the wireless printer is correct; signal qulaity is excellent - connectivity is pass;  printer settings consistent wth Wireless Router Settings -  pass

My firmware shows that it is up to date

However when I check the control panel it shows the printer "status not connected"

IP address is correctly registered

I have run the HP Scan and Print doctor and it reflects that the printer is not connected

Can someone please help me (step by step) what could be wrong?


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Hi! @Des_69, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!


I understand you have issues connecting your printer to the new network.


Don't worry I'll try to help you out.


Did you make any changes to your printer?


Are you able to make a copy from your printer?


Is your printer working with USB connection?


Please try few steps recommended below to convert USB to wireless.


First, make sure your computer is connected to your network.

If your printer is not currently connected to your computer, connect the USB cable between the computer and the printer.

Make sure your HP printer software is installed on your computer.

If your HP printer software is installed.

Click Start -> Programs -> HP -> -> Printer Setup & Software.

Launch the Printer Software from the Start screen (using the icon for your printer model) or from the tile named for your printer.
Select (click or touch) Utilities on the top of the Printer Software screen
Select Printer Setup & Software
Select Convert a USB connected printer to Wireless
Select “Convert a USB connected printer to wireless” from Printer Setup & Software or from the Welcome Back screen from the CD.
Carefully follow the instructions on the software screens. If you see a software screen prompt instructing you to connect the USB cable and the cable is already connected, check the checkbox which says “the USB cable is already connected”, and then continue.

The software may be able to automatically retrieve your wireless settings, which includes your network name and wireless password. If the wireless settings cannot be retrieved, you will have to pick your network name from a list of detected networks in your area and manually input your wireless password.

At the end of the process, you will be instructed to remove the USB cable.



Refer this article to know more information about converting USB to wireless.



Restart the computer, printer, and router.

Restart the computer, printer, and router to resolve any error states present during the printer setup.
The following steps temporarily disconnect network and Internet connections and require restarting your computer. Complete any tasks or downloads in progress before continuing.
Disconnect the power cord from the router.
Turn off the printer.
Close all running programs on your computer, including the HP software installation window, then shut down the computer.
Reconnect the power cord to the router, then wait for the Internet activity light to display a normal connected status.
Turn on the printer.
Turn on the computer.
Try installing the HP driver and software again.

Refer this article to further troubleshoot printer not found during network setup.


If the solution provided worked for you, please mark accepted solution for this post.



Hope this answers your query!

Have a great day! 🙂


Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.


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