Won’t connect to wifi during setup

[Extessyyy]

My games kept getting deleted then my pc kept restarting and saying error and my games said corrupted files I tried everything and just eventually hard resented my computer like new and now during startup my pc won’t connect to wifi but all other things in my house will all it is says is”No internet, secured”

2MO10641T6

[erico]

When you do not identify your desktop or laptop PC, you tie our hands behind our backs. Help us to help you.


When logged into Windows, hold down the Windows key and tap the R key once.
That will open the Windows run dialogue

Type in msinfo32 and press enter.


The ninth line is the SKU and the HP product number. Kindly post it in your next reply in your thread.

The System SKU/Product ID will enable us to determine the hardware configuration of your notebook.

If you can't log into Windows, look on the bottom of your notebook for that information.

If you have a desktop look at the rear of your PC

[Extessyyy]

I just put my number on the post but I can’t access anything but the command prompt as it says I can’t move forward without connecting to wifi

[Paul_Tikkanen]

@Extessyyy 

You have an OMEN 25L GT12-0060 Desktop PC

OMEN 25L GT12-0060 Desktop PC Product Specifications | HP® Support

You can use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall Windows, the drivers and the software that originally came with the PC.

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive to create the recovery media with.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

You can download the software from the Microsoft Store.

HP Cloud Recovery Tool - Microsoft Store Apps

Since you have to use the utility on another PC, you will need to enter the notebook's product number in the tool's search window in order to proceed to make the recovery media. 

The PC's product number is:  9EE64AA#ABA