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MoeBergeron
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arI17cu drops wifi

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arI17cu
Microsoft Windows 10 (64-bit)

WIFI only works if computer is unplugged and restarted. Once restarted it will lose the wifi if the computer shuts down and restarted while plugged in. I've followed every HP recommended procedure and more. Worked fine until a MS-WINDOWS update.

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The_Fossette
HP Support Agent
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@MoeBergeron,

 

I reviewed your post and I understand that the wireless is not working correctly on your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps.

 

Disable the Power Off option for the adapter:

1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)

2. Expand the Network adapters.

3. Right click on the Ethernet/Wireless Adapter and click Properties.

4. Click the Power Management tab.

5. Remove the check mark beside Allow the computer to turn off this device to save power.

6. Click OK.

7. Test.

 

Reset the TCP/IP settings on your PC:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

 

It may also help to reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

 

Reinstall the network adapter drivers:

1. Download the drivers from here but do not run them yet.

2. Go to your start screen/menu and type Device Manager.

3. Expand Network adapters.

4. Right click on the wireless adapter and choose Uninstall.

5. Run the downloaded drivers from step 1.

6. Restart your PC and test.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

 

The_Fossette
I am an HP Employee

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MoeBergeron
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The_Fossette, I did all you have suggested and the problem continues. I do know that there was no problem before a OS update sometime back but didn't realize it at the time because I had the ethernet plugged in. The odd thing is this. If I unplug the PC and disconnect the AC plug and plugged the PC in again the WIFI will work as if there was never a problem. But once the PC goes into sleep mode it's the same old story. Yes, I did check as you said, "Remove the check mark beside Allow the computer to turn off this device to save power." and the problem continues. Another odd thing is that the available WIFI connections may show but it's impossible to connect. Then without notice the WIFI connections are missing. I truly appreciate your help. I did read in one place or another that the device is rather finicky. Just want you to know that I'm not a novice and have your instructions to the letter. Thank you for your help.

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