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Scorpio74
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blue tooth not working. actually seems to be gone from desktop

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27" all in one
Microsoft Windows 10 (64-bit)

The blue tooth feature of my desktop just disappeared. It does not show as being in the system at all. Aside from Windows updates I haven't added any new programs or had any trouble. Anybody have an idea as to what to do?

3 REPLIES 3
KrazyToad
HP Support Agent
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@Scorpio74

 

Welcome to HP Forums. This is a great place to get support, find answers and tips.

 

I have gone through your Post and would like to help

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Computer

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Check if the bluetooth is getting detected in Device Manager

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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Scorpio74
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Thanks for trying. I had actually tried what you said, but went through it again just to be sure. I am really at a lose about this. My touch screen stopped too. That is not so big a deal, but I used the blue tooth to transfer to my laptop. Sadly I don't remember exactly when it disappeared. I tried going to downloads and there are driver downloads for blue tooth ( two different ones ), but even trying to install them didn't do it.

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KrazyToad
HP Support Agent
HP Support Agent
20,871 20,858 1,269 1,294
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@Scorpio74

 

Thanks for keeping me posted

 

I suggest you perform a Reset and let me know if that helps

 

Please follow the instructions in this Link: https://support.hp.com/in-en/document/c04742289

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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