cannot copy

dleevan · ‎06-21-2017

I cannot copy from my printer. I have run the scan dr. with no help.

I unplugged and restarted doesn't help. However, I can print from my computer.This is wireless , I really need to copy some documents and can't figure out how to fix this , Can you help?

TheOldMan · ‎06-21-2017

HERE IS A GUIDE for that printer. Page 21 is the start of the copy to computer section.

I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the thumbs up

to give Kudos! " >.

dleevan · ‎06-21-2017

Thanks. But still when I try to copy I just see the blue circle go around doesnt copy

TheOldMan · ‎06-21-2017

If the USB option is picked rather than the "copy to PC", does that work?

I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the thumbs up

to give Kudos! " >.

dleevan · ‎08-09-2017

yes I can copy and print from computer but not just scan something directly from glass, just get blue circle

TheOldMan · ‎08-09-2017

Using the term "copy" seems to imply the printer can get the commands OK. What is the difference between copy and scan as far as the intended outcome? Scan to USB works? See page 21 in the linked document, above.

I assume the "blue circle is on the computer screen.

I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the thumbs up

to give Kudos! " >.