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06-24-2017 06:19 AM
My pavillion desktop is model a6537c and I just put win7 on it. it previously had Vista installed. It will not go online now. Any suggestions what I might try. The troubleshooter says it does not have a properly configured IP address. Mu modem/router does not see it apparently or the other way around. What to do?
06-24-2017 06:50 AM
Are you connecting by wireless or ethernet cable?
If connecting by ethernet cable, did you install the W7 chipset driver for your model, which also installs the updated ethernet driver for W7?
06-24-2017 09:49 AM
i tried that driver update but I still cant get a ip address from the router. Its strange that it started happening suddenly and then would not connect. Decided to upgrade the vista to win7 thinking that would help but no go. The att modem gateway doesnt see the desktop computer but the laptop works great. I tried to unplug the router/modem but it still didnt see the desktop. Any suggestions?
06-24-2017 12:33 PM
Sorry that driver didn't work.
Unfortunately, I wouldn't know what the problem could be, or how to fix it.
Could be the ethernet chip is no good, since you had the problem suddenly and on two different operating systems.
Unless someone that knows how to troubleshoot ethernet connections can help, I would suggest purchasing an external USB to RJ-45 10/100 or 10/100/1000 ethernet adapter.
You can probably get one for less than $20 delivered.