cant turn on bluetooth

[Thomas-unino]

I always have no problems with my hp victus gaming laptop for bluetooth but out of nowhere it says (in dutch): Cant make a connnection. Ive searched on the internet how to fix it and i have restarted my laptop, didnt work. checked task manager id bluetooth was there, for some reason it isnt listed. Can someone help me with this?

[Raj_05]

Hi @Thomas-unino,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP Victus Gaming laptop cannot turn on Bluetooth, there are a few steps you can try to resolve the issue.

Check if Bluetooth is enabled in Windows settings.

• Click on the Windows Start button and go to Settings > Devices > Bluetooth & other devices.
• Make sure the toggle switch for Bluetooth is turned on.

Check if the Bluetooth driver is up to date.

• Go to the HP website and search for the latest Bluetooth driver for your specific laptop model.
• Download and install the driver, then restart your laptop.

Check if the Bluetooth hardware is working properly.

• Open Device Manager by right-clicking on the Windows Start button and selecting Device Manager.
• Expand the "Bluetooth" category and check if there are any yellow exclamation marks indicating a problem.
• If there is a problem, right-click on the device and select "Update driver" or "Uninstall device" and restart your laptop.

If the above steps do not work, try resetting the Bluetooth radio.

• Press the Windows key + X and select "Windows PowerShell (Admin)".
• Type the command "netsh int ip reset" and press Enter.
• Restart your laptop and check if Bluetooth is working properly.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support