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HP Recommended
Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V8Z7AV)
Microsoft Windows 11

Thomasunino_0-1682580782699.png

Thomasunino_1-1682580963632.png

 

I always have no problems with my hp victus gaming laptop for bluetooth but out of nowhere it says (in dutch): Cant make a connnection. Ive searched on the internet how to fix it and i have restarted my laptop, didnt work. checked task manager id bluetooth was there, for some reason it isnt listed. Can someone help me with this?

 

1 REPLY 1
HP Recommended

Hi @Thomas-unino,

 

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

 

If your HP Victus Gaming laptop cannot turn on Bluetooth, there are a few steps you can try to resolve the issue.

 

Check if Bluetooth is enabled in Windows settings.

 

  • Click on the Windows Start button and go to Settings > Devices > Bluetooth & other devices.
  • Make sure the toggle switch for Bluetooth is turned on.

 

Check if the Bluetooth driver is up to date.

 

  • Go to the HP website and search for the latest Bluetooth driver for your specific laptop model.
  • Download and install the driver, then restart your laptop.

 

Check if the Bluetooth hardware is working properly.

 

  • Open Device Manager by right-clicking on the Windows Start button and selecting Device Manager.
  • Expand the "Bluetooth" category and check if there are any yellow exclamation marks indicating a problem.
  • If there is a problem, right-click on the device and select "Update driver" or "Uninstall device" and restart your laptop.

 

If the above steps do not work, try resetting the Bluetooth radio.

 

  • Press the Windows key + X and select "Windows PowerShell (Admin)".
  • Type the command "netsh int ip reset" and press Enter.
  • Restart your laptop and check if Bluetooth is working properly.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support 

I am an HP Employee.
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