cancel
Showing results for 
Search instead for 
Did you mean: 
swiggins
New member
1 0 0 0
Message 1 of 2
145
Flag Post

cd rom

HP Recommended
hp 19 all in one
Microsoft Windows 10 (64-bit)

i am having problems with cd rom. I putin cd rom & it did not run. When i tried to open & retrieve, it was not there. What happened to iy

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,612 3,967
Message 2 of 2
Flag Post
HP Recommended

@swiggins

Thank you for posting on HP Forums,

The Riddle_Decipher is at your service.

 

I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:

 

What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Are you saying that disc is no longer in your cd rom or do you mean the data is not available but the cd is being detected?

Also, did you check with other cd/dvd's to check if they are getting detected?

 

In the meantime, please try the steps mentioned on this link: Click here to troubleshoot issues, if cd is not detected.

Please reply with the details for further assistance.

Eager to help!

 

If I have helped you resolve the issue, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead!

Riddle_Decipher
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation