cd rom

[swiggins]

i am having problems with cd rom. I putin cd rom & it did not run. When i tried to open & retrieve, it was not there. What happened to iy

[Riddle_Decipher]

@swiggins

Thank you for posting on HP Forums,

The Riddle_Decipher is at your service.

I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:

What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Are you saying that disc is no longer in your cd rom or do you mean the data is not available but the cd is being detected?

Also, did you check with other cd/dvd's to check if they are getting detected?

In the meantime, please try the steps mentioned on this link: Click here to troubleshoot issues, if cd is not detected.

Please reply with the details for further assistance.

Eager to help!

If I have helped you resolve the issue, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead!