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nana113
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connecting samsung wirelass all in one PC to HP printer 8710

HP Recommended
HP OfficeJetPro 8710
Microsoft Windows 10 (64-bit)

I have been unable to print documents and photos from my PC.  I can print items from the internet but not things that are already in my computer.

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Rainbow23
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Hi @nana113,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to print the document or pictures stored on your computer but you are able to print from the web page.

 

This issue could occur if the drivers are not installed properly.

 

Let's go through a few steps to uninstall and reinstall the drivers:

 

Step 1: Uninstall the Drivers:

 

Please follow the steps provided to uninstall the printer software in the link: Uninstalling the Printer Software (Windows)

 

Also, please follow the steps provided below to completely remove the printer software from printer properties.

Steps to remove printer driver files from Print Server Properties:

 

1. Open the Print Server Properties dialog window by doing any one of the following:

 

(a). Press WINDOWS-R on the keyboard to bring up the Run window, type in 'printui /s /t2' (without the quotes), and then press Enter or click OK.

(b) From the Start menu or the Start screen and open Devices and Printers. Select any printer and then click "Print server properties" at the top of the window. Click on the Drivers tab.

 

2. Select the printer driver you wish to uninstall.

3. Click the Remove button.

4. Select "Remove driver and driver package" and click OK.

 

Step 2: Download and install the Drivers from the link: Full Feature Software and Drivers

 

Let me know how this works.

 

You have a good day ahead.

 

Rainbow23
I am an HP Employee

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