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nickottinger
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Message 1 of 2
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connection poor

HP Recommended
hp omen obelisk 875

hello

 

i come with i very strange question but still my pc has some issues when it comes to internet but my wife has the same PC and she has no problems wired or wireless on a speed test she is at 400 m for download and 40 on upload where mine either wired or wireless i get maybe 70 download and .8 down to .6 upload speed

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@nickottinger

 

Welcome to the HP support community.

 

To begin troubleshooting the issue, please try the steps in this HP document: Troubleshooting Your Wireless Network and Internet Connection (Windows 10) 

These steps should be enough to resolve the issue. It covers all of the basics, which are capable of resolving the issue if the cause is something simple. 

If that doesn't help, you can try a manual reinstall of the wireless adapter driver. Since the adapter is having an issue, this will determine whether or not it is a driver conflict, or something else: 

1. Go into Device Manager, then Network adapters. 

2. Right-click on the wireless driver, and select "Uninstall". 

3. Restart the computer. This will force the driver to reinstall itself. 

If it still doesn't help, it is either a hardware or software-related issue. To determine this, I would like you to reinstall the operating system. It will clear up any software conflicts and allow you to start fresh. 
   

First, please ensure you backup your files. Here is information on how to do this:  

Backing Up Your Files

Once this is done, it is safe to reinstall the operating system:  

Performing an HP System Recovery (Windows 7, 8 & 10)  

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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