deskjet3630-problem with connection for scannerthrough wireless internet--printer function working

[visnancylv]

deskjet 3630 all in one series; scanner not recognizing internet connection; but printer function is working

[Hawks_Eye]

Hi @visnancylv 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

I’m sorry you’re dealing with this—it’s frustrating when the printer works but the scanner refuses to connect! Here are some steps to troubleshoot:

Restart Devices

• Turn off the printer, computer, and router.
• Wait 60 seconds, then turn them back on.

Check Network Connection

• Ensure the printer is connected to the same Wi-Fi network as your computer.
• Print a Network Configuration Page by pressing the Wireless + Info buttons together.

Run Windows Troubleshooter

• Open Settings → Update & Security → Troubleshoot.
• Select Additional Troubleshooters → Scanner → Run the troubleshooter.

Update the Firmware on Your HP Printer

• HP regularly releases new firmware versions for printer enhancements, app updates, or issue fixes.
• Update the firmware regularly to get the most out of your printer.
• Click on the link below for instructions on how to update the firmware of your printer:
  Update HP Printer Firmware

Use HP Print and Scan Doctor

• Download and run HP Print and Scan Doctor from the link below to quickly and automatically perform several troubleshooting tasks known to resolve this issue.
• When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.
  HP Print and Scan Doctor

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Take care, and have an amazing day!

Regards, 

Hawks_Eye