• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

while i was setting up the hp soft ware ,it came to a part where is asked me to install driver to print.it showed 3 steps and gave a note which read : do not select printer whit 'DIRECT' in the name , how ever when i try to find the device in the settings it only shows the device name whit direct in it , can any one please tell me what to do it would be much appreciated

1 REPLY 1
HP Recommended

@SuryaAdithej -- it showed 3 steps and gave a note which read : do not select printer with 'DIRECT' in the name 

 

Is the printer powered-on when you started following the first of those 3 steps?

 

Did you follow those 3 steps? Did the software report "successfully connected" ?

 

when i try to find the device in the settings it only shows the device name

 

Select that device, and then click "uninstall, and then repeat the 3 steps.

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.