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fax status states offline

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Microsoft Windows 10 (32-bit)

my fax status window states offline, however the printer message states online. I have gone thru the troubleshooter, downloaded the firmware upgraded the software and the message remains. Is this a bi-product of windows 10 configuration change or is there a remedy available?

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Hi @Tech1152,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query. I'll be more than glad to help you.

I understand that you are facing issues with your HP Officejet 4630 e-All-in-One Printer wherein the fax status window states offline.


This issue may occur if the firmware is not updated.


I suggest that you update the firmware from the link: Firmware Update


Let me know if this works.

You have a good day ahead.



I am an HP Employee

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