cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
John_Montg
New member
1 0 0 0
Message 1 of 1
260
Flag Post

hp envy desktop bundled wireless keyboard disconnects every once in a while.

HP Recommended
HP ENVY Desktop PC TPE01-3000i (4M0M1AV)
Microsoft Windows 10 (64-bit)

I have a new HP Envy desktop which came bundled with a wireless mouse and keyboard made by Primax Electronics.

 

I can type for 10 minutes to a few hours and then the keyboard loses connection. It keeps happening. I can not find a power button on this wireless keyboard.

 

I changed the batteries. It started working for a while, but then it disconnected again.

 

It can happen while typing or navigating with Alt+tab.

 

My problem appears the same as the poster in this link:

 

https://h30434.www3.hp.com/t5/Desktop-Wireless-and-Networking/Wireless-keyboard-looses-connection/td...

 

In that case an HP employee said it was a hardware issue. How would I tell? How do I create a ticket if so?

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation