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hemperos
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hp pavilion g6 wireless module not supported

HP Recommended
Pavilion g6
Microsoft Windows 10 (64-bit)

Hey i’ve recently bought a replacement wifi card for my laptop but when booted up it reads “wifi module not supported”. The module i purchased seems to be the exact same but i would appreciate some info on how to resolve the problem - thank you 🙂

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Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@hemperos To verify if this is either a software or a hardware malfunction, I suggest you download and install the HP Hardware diagnostics tool from this link

  • Once installed, shut down your computer.
  • Wait for a minute. 
  • Turn the computer On and keep tapping F2 repeatedly on startup to enter system diagnostics. 
  • Select the component test and run a wireless test on your computer. 
  • Refer to this HP Article for assistance. 
  • If the test fails or does not detect the wireless card, it could be faulty.

If it passes the tests, install all available windows and HP updates using a wired network to resolve the issue.

 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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