cancel
Showing results for 
Search instead for 
Did you mean: 
marc17
New member
2 1 0 0
Message 1 of 4
301
Flag Post

internet crashing when playing online games

HP Recommended
pavillion power desktop pc ser
Microsoft Windows 10 (64-bit)

I have recently bought pc.

When i play online games the connection crashes and site needs refreshing to reload.

 

this is happening every 3-4 mins.

******************************************

 

I have wired internet connection

Just one pc connected to network/internet

I have followed - HP PCs - Slow Internet Troubleshooting (Windows 10)

 

I have updated ethernet driver and installed Java.

Cleared browsing history

cleared SSL state

Reset internet explorer settings.

 

my download speed is 7.92 meg

my upload speed is 0.82.

 

The above has helped somewhat but not entirely still crashing when playing online games but not as quickly as before. now 10 mins before refresh/reload required.

 

3 REPLIES 3
old_geekster
Level 16
Level 16
24,624 24,276 2,834 10,363
Message 2 of 4
Flag Post
HP Recommended

@marc17, welcome to the forum.

 

I suggest that you contact your ISP.  It sounds like you may have some settings that are incorrect.  They are the experts on the Internet setup.  It seems that you have done everything that you can do.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.






I am not an HP Employee!!

Intelligence is God given. Wisdom is the sum of our mistakes!!
marc17
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

thanks for your help and suggestions 🙂

0 Kudos
old_geekster
Level 16
Level 16
24,624 24,276 2,834 10,363
Message 4 of 4
Flag Post
HP Recommended

You are welcome, @marc17.






I am not an HP Employee!!

Intelligence is God given. Wisdom is the sum of our mistakes!!
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation