-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
1
0
0
HP Recommended
HP Recommended
If this just happened after a windows update, then try rolling back the Bluetooth driver
Bring up the windows device manager. The images below show dates for the Realtek audio driver and an Intel Wi-Fi driver.
Note that the Realtek is older and cannot be rolled back. Possibly there is a newer release. The Intel driver is new and can be rolled back.
Typically, if there is a driver problem, a yellow or red colored warning will show up.
If there is no rollback then I will guess that you have an HP laptop with Realtek.
first guess Bluetooth: Released on Nov 28, 2023
https://ftp.hp.com/pub/softpaq/sp150001-150500/sp150375.exe
second guess https://ftp.hp.com/pub/softpaq/sp143501-144000/sp143863.exe
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community