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ANANT3
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Message 1 of 2
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network connectivity

HP Recommended
Example: Pavilion g6
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i am unable to connect my laptop from mobile hotspot with password.it also keeps disconnecting after removing password from hotspot.

1 REPLY 1
RrichardD
Level 3
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Message 2 of 2
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Dear Anant3 (Anthane?),

 

 The issue you describe is likely either Win 10X OS (Hotspot roaming/connection feature), or your ISP (network connectivity provider/telecommunications account).

 

Win 10X: a). May be - if this worked OK for some time before, then suddenly started giving trouble - someone close-by was providing the "Hotspot" accelerated bandwidth (data sharing/through-put), has moved, turned-off "sharing" or changed their account/ISP, or gone on holiday (computer turned-off) ... which effectively downgrades the Hotspot to zero (minus zero actually).

 It works (Hotspot/sharing) by very strong systems/signals acting as mirrors for Microsoft servers/other servers, and giving you (smaller/normal connections/signal) greater data speed and access. When a strong local signal shuts down, you drop back to less than normal power, because you are sharing what is left (including your strength/throughput) ... in simple terms {bit more complex than this}.

 In most instances - unless you are in a building housing a telecommunications tower or server, or business/office with the same - average users are best off disabling "hotspot" (public sharing), because the net effect is reduced (sacrificed) bandwith (power/speed).

 

 Having said this, it could also be caused by changes (O/S drivers) made automatically by Windows update. To check this go to "Type here to search" - bottom left of screen and type "Device Manager". This will open the Windows OS devices and drivers detail panel/menu. Look for yellow triangles imposed over the components listed (main column - left most). This means something is wrong there/not right. You want to see if you have those on your network, pci-bridge, USB and related components.

 

 If you do, right click to open component sub-menu and select 'driver'. Within that sub menu select update driver - if it says the driver is wrong/not working properly, then when it initiates a drive search - nominate everywhere (internet/Microsoft servers). 9 times in 10 it will tell you - "You have the best/latest driver installed..." and fix nothing. You have to wait until MS/Windows fix the issue (next update).

 

b. ISP (service provider). Sometimes infrastructure repair or upgrade ( mobile towers - for example) can cause connectivity issues for several weeks (2>4 depending on what is being done). Usually you can visit your ISP's home pages and they will have a map showing outage areas and the reasons/timeframe to restoration. You should check that or contact them by telephone to lodge a complaint.

 

 Keep well, keep safe and keep smiling,

 

 rick.

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