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HP Recommended
HP Pavilion All-in-One - 24-xa0129
Microsoft Windows 10 (64-bit)

Our internet provider did a remote hard boot of our modem and since then our two HP Pavillion All-in-one machines will connect to the "network" but not internet  - The message reads "No internet, secured"    My laptop, our cell phones and  iPads all access the internet but not the desktops - have tried everything and my business accounting in on the desktop - any ideas what is happening? thank you for any help 

3 REPLIES 3
HP Recommended

Hi @Shakel 

 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

 

I see that you are facing WiFi-related issues on your system. Do not worry, we are here to fix it.

 

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it apart from the hard boot?

 

If you keep getting No Internet, secured message, the problem might be your drivers. Outdated drivers can cause this issue to appear, and in order to fix the problem, it's advised to download and install the latest drivers for your network adapter. To do that, you'll need a device with stable Internet access. Could you try connecting using an ethernet port if available?

 

The following pages are helpful when troubleshooting wireless connectivity issues.
Troubleshooting wireless network and Internet (Windows 10)

Also, you can look at the power management for your wireless adapter:
Disable the Power Off option for the adapter:
1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
2. Expand the Network adapters.
3. Right-click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.
7. Test.

Forget a Network (Windows 10)
Forget Wireless Network Profiles in Windows 10

Reset the TCP/IP settings on your PC:
1. Go to your start screen/menu and type CMD.
2. Right-click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.

It may also help to reset the Winsock catalogue:
1. Go to your start screen/menu and type CMD.
2. Right-click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh winsock reset" without quotes, and press enter.
4. Restart your PC and test.

Reinstall the network adapter drivers:
1. Download the drivers from here but do not run them yet.
2. Go to your start screen/menu and type Device Manager.
3. Expand Network adapters.
4. Right click on the wireless adapter and choose Uninstall.
5. Run the downloaded drivers from step 1.
6. Restart your PC and test.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

NIRVANA_95
I am an HP Employee
HP Recommended

I did all down to reinstall drivers - I did that yesterday but not sure which ones I should download - I have to put on a USB from my laptop so I am never sure it has done it right. But still no internet / I am suppose to be getting a new modem I hope on Monday and that will resolve it?? I hope !!

HP Recommended

Sure.

Keep me posted on that.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

NIRVANA_95
I am an HP Employee
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