no wi-fi connection

[Hbowers]

Desk top will not connect to router thru wifi.

Airplane mode is off, it sees my router, but will not connect.

It will connect thru ethernet connection

[Hawks_Eye]

Hi @Hbowers 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like your HP Pavilion All-in-One is having trouble establishing a Wi-Fi connection despite recognizing the router. 

Let’s work through some steps to resolve this issue:

Step 1: Restart Devices

1. Turn off your desktop, router, and modem.
2. Wait for 2–3 minutes, then turn them back on.
3. Retry connecting to Wi-Fi.

Step 2: Forget and Reconnect to the Network

1. Go to Settings > Network & Internet > Wi-Fi.
2. Select your router’s network and click Forget.
3. Reconnect by entering the Wi-Fi password.

Step 3: Update Network Drivers

1. Open Device Manager (search for it in the Start menu).
2. Expand Network Adapters and locate your Wi-Fi adapter (e.g., Realtek or Intel).
3. Right-click and select Update Driver.
4. Choose Search automatically for updated driver software.

Step 4: Reset Network Settings

1. Go to Settings > Network & Internet > Status.
2. Scroll down and click Network Reset.
3. Restart your computer after the reset.

Step 5: Check Router Settings

1. Ensure your router is set to WPA2-Personal security mode (not WPA3, as some devices may not support it).
2. Verify that the router’s firmware is up to date.

Step 6: Test with Another Device

• Connect another device to the same Wi-Fi network to confirm the issue is specific to your desktop.

Step 7: Use HP Support Tools

• Download and run the HP Network Check tool to diagnose and fix connectivity issues.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye