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malice2324
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Message 1 of 2
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panels and bluetooth

HP Recommended
hp pavillion a6219h
Microsoft Windows Vista

my front panels or usb ports wont work my headset will support sound if i plug into the rear ports but the mic picks up nothing i thought buying a bluetooth mic would fix it but nothing

ive been working for months please help

 

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Jeet_singh
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Message 2 of 2
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HP Recommended

Hi @malice2324,

 

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I understand you are having issues with the front ports not working and you need assistance. Don't worry I'll do my best to help you with this,

 

After reviewing your post, this seems to be a possible hardware failure. I would recommend you contact our HP phone support to have the front I/O port replaced. If your product is out of warranty, please check for available service related options. 

 

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

 

If you have any troubles, let me know and I will do my best to help!

 

Hope this helps, for any further queries reply to the post and feel free to join us again.

 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

 

Regards,

Jeet_Singh
I am an HP Employee

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