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mikie23462
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Message 1 of 2
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printer not connecting

HP Recommended
Hp Envy 4500 All in one series
Microsoft Windows 10 (64-bit)

I have downloaded the software to the computer 6 times and it keeps saying that no drivers found

this printer was previously working on this computer but now its not at all

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Dvortex
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Message 2 of 2
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HP Recommended

Hello, @mikie23462 – Greetings!

 

Thanks for engaging in the HP Forums! I see by your post that you are having trouble with your HP printer. I will certainly do my best to help you 🙂


Going through your post, I understand that printer is having trouble printing with your Envy printer.

 

Let’s first try to fix this issue using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to http://hp.care/2bZ9w2q to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Printing” to automatically diagnose and fix the issue.


If the issue persists, then I’d suggest you perform a clean install to try and fix the issue:
 

  • First, unplug the USB cable from the printer if present.
  • Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
  • Restart your computer.
  • Now click http://ftp.hp.com/pub/softlib/software12/COL47762/mp-115701-6/EN4500_198.exe to download and install the software.
  • Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.


Those steps should do the trick, let me know the outcome!

Cheers 🙂


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DVortex
I am not an HP Employee
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