cancel
Showing results for 
Search instead for 
Did you mean: 
CoryCC
New member
2 1 0 0
Message 1 of 2
177
Flag Post

printer won't print in color

HP Recommended
envy 5055 all in one printer
macOS 10.13 High Sierra

Can't get new printer to print in color. Alignment sheet and diagnostic sheet a-ok color

followed every suggestion

working on this over 2 hours now.

tried multiple print options/choices

1 REPLY 1
Mans
Level 15
Level 15
1,666 1,647 173 527
Message 2 of 2
Flag Post
HP Recommended

@CoryCC 

Hello,

To resolve this problem, try following resolution:

  1. Click on the Apple menu (e043ddf1a45711e13f0b30612db65e21), then on System Preferences.
  2. Click Printers and Scanners, then click the Plus sign (c03678294) at the bottom of the left flap. The Add window opens.
  3. In the Add, click the IP tab.
  4. In the Address field, type in the printer's IP address (example: 192.168.1.97).
  5. In the Name field, type HP ENVY 5000 series [Port TCP/IP Standard].
  6. In the Use field, select HP ENVY 5000 series and validate.
  7. Click Add.

Do not hesitate to solicit us if necessary.

Regards,😏



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation