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corz3376
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Message 1 of 4
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reinstalled windows, the WiFi chip installed (rt8723be) but only letting me use wired not wireless

HP Recommended
hp 22-b000na
Microsoft Windows 10 (64-bit)

hi i have recently reinstalled windows for a friend and the wifi chip isnt scanning for networks and on device manager it is only showing ethernet no wireless tried installing steup information for the correct drivers but no joy please help 

thanks 

cory

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Raj1788
HP Support Agent
HP Support Agent
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Message 2 of 4
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@corz3376

Welcome to the HP Support Community

 

Let's perform a power reset (or hard restart) on the PC using the below link: 

 

Click here: https://support.hp.com/ph-en/document/c01684768

 

A variety of software and hardware problems can cause your Wi-Fi to stop working. Use the steps and tools in the below document to resolve Wireless Network and Internet connection issues.

 

Click here: https://support.hp.com/in-en/document/c04649175

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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corz3376
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I've tried all that it doesnt work I've tried installing atheros drivers to it instead aswell but nope think the wifi chip is being awkward 

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Raj1788
HP Support Agent
HP Support Agent
11,683 7,958 582 709
Message 4 of 4
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@corz3376

 

Open the System Tests menu when Windows won't start.

  1. Hold the power button for at least five seconds to turn off the computer.

  2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

  3. On the main menu, click System Tests.

    The System Tests menu displays.

  4. Then click Extensive Test.

     Selecting the Extensive Test

  5. Click Run once, or Loop until error.

    While the test is running, the time remaining and test result for each component displays on the screen. The test can take 2 or more hours to complete.

    Running the Extensive Test

  6. If a component fails a test, write down the failure ID (24-digit code) for when you contact HP Customer Support. The information is also available in Test Logs on the main menu.

    If the System Test did not detect a hardware problem, continue with the Component Tests section.

Keep me posted with the test results.

Cheers:)

Raj1788
I am an HP Employee 

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