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savagegrace
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Message 1 of 6
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slow download speed

HP Recommended
Envy 700-410xt
Microsoft Windows 10 (64-bit)

I have a 300MB connection. According to speedtest I was getting 250 -350 MBs. It has dropped to 50 - 60MBs with a wifi icon next to it. Am I on WiFi? How do I get back to my ethernet cable connection?

speedtest.PNG

5 REPLIES 5
KrazyToad
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Message 2 of 6
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@savagegrace

 

Welcome to HP Support Community

 

If you want to use the computer with the Ethernet, then you can disable the WiFi.

 

  1. Click Windows button -> Settings -> Network & Internet.
  2. Slide WiFi On, then available networks will be listed. Click to Connect. Disable/Enable WiFi.

Also unplug the cable and put it back firmly incase the Ethernet cable was loose

 

Keep me posted how it goes

 

Thank you 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

KrazyToad
I Am An HP Employee

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savagegrace
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Level 3
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Message 3 of 6
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This is what I have done since I last wrote.

1. Turned off Wifi as suggested. Speed remained @ 89.45 mbs. Checked to make sure it was still off and it was.

2. Called a tech to my house, but he was unable to reolve issue. We did find though that with a Linux boot I did get 300+mbs.

3. I have added an Intel CT Nic. No Change.

4. I have reset the network under status and rebooted my router several times.

5. At a sight called superuser it was suggested I reset the TCIP stack. I followed the instructions as administrator but nothing was changed.

6. Attempted to use Microsoft Community and got no reply. How do I know if this is a software issue from one of the upgrades or hardware.

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KrazyToad
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Message 4 of 6
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@savagegrace

 

Please disable your Antivirus and Firewall and check if that improves the speed. Also scan your computer for Malware

 

If the issue persists, I suggest you perform a Reset. You can refer to this Link: https://support.hp.com/in-en/document/c04742289

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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savagegrace
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Message 5 of 6
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I already tried the firewall and antivirus idea along with some others. I now know how I'm spending my Saturday.

Thanks.

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KrazyToad
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@savagegrace

 

I suggest you attempt the Reset and keep me posted if you need further assistance

KrazyToad
I Am An HP Employee

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