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10-18-2020 06:13 PM
My desktop has wifi and bluetooth built in. I have never been able to get the speed with wifi that I can get with an ethernet cable hooked up. The problem is I have to run a cable across my living room floor. Recently my wifi got extremely slow ( about 10 mbps) but when I checked it with Ookla Speedtest on my phone I got about 225 mbps which is about what I get using the cable to the desktop. It seems like the problem is with my wifi card but I can't find the part number to order a new one. I also have tried an external usb antenna and it didn't help.
10-21-2020 10:53 AM
@Bobthbildr2 Welcome to HP Community!
I understand that you are facing issues with wifi.
A few things to remember are mentioned below:
The compatibility of your router with the wireless card,
If the wireless card is 1x1: supports 2.4 GHz and below - slow connection and download/upload speed,
If it's 2x2 or more: support 5 GHz and above - Fast connected and speed.
Here are your Product specifications: Click here for details.
Keep us posted,
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Have a great day!
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