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HP Recommended
Microsoft Windows 11

I purchased my laptop from Curry's, when I tried to do the warranty this came up: Warranty type Manufacturer Warranty Service type Not available service Status  Product sold by third party, Start Date N/A, End Date N/A .

This is the information that HP gave me when I registered my Laptop with HP ?

 thank you

Warranty types

Warranty removed from product: This product was designated to be returned to HP. Thus, the warranty has been removed from this product.

Warranty withdrawn refurbished product: References a warranty that no longer applies, because the product has been refurbished as was sold ‘as is’ without a warranty.

Product sold by third party: This product was sold by a third party. Any warranty support needed would be completed by the third party that sold the product.

Product has been exchanged: This product has been exchanged for a new or refurbished product. Please use the product number and serial numbers of the new product to validate warranty status.

Product sold without warranty: This product was sold by a reseller. Any warranty support needed would be completed by the reseller that sold the product.

2 REPLIES 2
HP Recommended

hi

it seems to be pretty clear
you should ask your dealer
either there is deception, because you do not seem to be aware of what you have purchased
either you were not careful, and you actually bought a second-hand product
So see with the seller, the computer can be guaranteed by the seller for a period, more or less long
in any case, we can't do anything for you here

 

 

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HP Recommended

Hi, you would think buying from Curry’s you would be safe buying a laptop or any other product for that matter, but I’m thinking if there buying from a 3rd party to  cut costs and covering the warranty themselves.

I will be contacting HP to find out what’s going on!!

 

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