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while clearing paper jam two parts came out and i can't find where they belong. one has rollers.

HP Recommended
ENVY 4520
Microsoft Windows 10 (32-bit)

 While clearing a paper jam two parts came out and i cannot find where they go. one has black rollers and the other is white plastic.

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HP Recommended

Greetings @Martha10,


Thanks for the post. 


I understand that 2 parts came out while clearing a paper jam on the printer. 

Not to worry, I will be glad to assist you. 

Are you able to print without the 2 parts?


As the service manual is not available for your printer, I would not be able to guide with where the part would be installed on your computer. 

If you are unable to print without the parts, recommend you contact our phone support to check on the service options available for your printer. 

Please click here for the user manual. 


Let me know how it goes.

I am an HP Employee

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