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mary830
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windows 8 printer hp deskjet 8520 offline

HP Recommended
hp deskjet 3520
Microsoft Windows 8.1 (64-bit)

printer offline or error status

1 REPLY 1
A4Apollo
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Message 2 of 2
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HP Recommended

Hi @mary830,

 

Is the printer connected by a wired or a wireless connection?

 

Are there any interferences between the printer and the router?

 

Try the steps recommended below if the printer is connected by a wireless connection.

 

Restart router, computer and PC together and try connecting the printer to the network again.

 

If you have a dual-band router, make sure it is set to the 2.4 GHz band. If your router is set to the 5 GHz band, the printer cannot connect to the network.

 

Try assigning a manual IP to your printer and check if it helps.

 

•                     Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
•                     Type the IP address on your web browser to obtain the printer EWS page on your computer.
•                     Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
•                     Click on the radio button which says, “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.

•                     Click on radio button which says, “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)
•                     Restart the printer and then router once done. 

 

If the issue still persists uninstall the printer from root level on your PC and install the full feature printer software. (Only for Windows PC)

 

In Windows, search for and open Programs and Features.

Select your HP printer.

Select Uninstall.

In Windows, search for and open Devices and Printers.

In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

Open up the run command with the "Windows Key + R" key combo.

Type printui.exe /s and click OK.

Click on Drivers tab.

Look for HP Printer driver. If you see it click on it and click remove at the bottom.

Select OK.

Select Apply and OK on the Print Server Properties windows.

Close Devices and Printers

 

Update the full feature printer software using this link. Click Here

 

Lastly, download and run print and scan doctor on the PC.

 

Refer this article to know more information about using HP print and scan doctor. Click Here

 

Refer this article to know more information about printer offline issues. Click Here

 

Let me know if this helps!

Have a great day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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