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2 REPLIES 2
10-07-2022 12:10 PM - edited 10-07-2022 12:11 PM
I do not have your model, but check the on screen display to ensure it it enabled.
Some systems the charging is not enabled all the time
https://support.hp.com/us-en/document/ish_5609824-5610124-16
Page 39 (may be different on your display) shows an LED for the charger. Does it light up when phone is placed in the center of the stand (above that ring in picture)?
Try removing the protective case? remove pop-socket?
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