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Badvudu
Level 1
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Message 1 of 2
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wireless mouse randomly freezes

HP Recommended
HP Spectre x360 Convertible
Microsoft Windows 10 (64-bit)

Logitech Unifying receiver HID mouse freezes randomly, no certain times. Freezes, meaning that it is glitchy. Already tried uninstalling and rebooting, and replacing the battery with a new fresh one to no effect.

John J Zillner
1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Badvudu Thanks for sharing your concern with the HP Community,

here's what I'll need, so I may be able to provide an accurate solution:

 

What is the product number of your device? Use this link to find it: click here

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

Have you attempted a system restore?

Did you run a hardware test on the computer using the F2 key during a restart?

 

In the meantime, please try the steps mentioned on this link: Click here

 

Please reply with the details for further assistance.

Eager to help!

 

To thank me for my efforts to help you,

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

And Have a great day Ahead!

 

Riddle_Decipher
I am an HP Employee

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