Ask questions. Help others.
The HP Community is here for you.
Post new question
Question
Reply
 
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Highlighted
Tutor
Posts: 12
Member Since: ‎05-09-2011
Message 1 of 4 (944 Views)

14020192, Error Detail: Image file not found on FTP repository

I've been imaging t610's in batches of 7. Everytime 1 Thin Client fails with this error while the others complete without a hitch:

 

2013-06-03 11:22:45	Map repository to: Master Repository
2013-06-03 11:22:45	Successfully sent task to the Device Management Gateway
2013-06-03 11:22:48	Task has been retrieved by the Agent.
2013-06-03 11:22:58	Task has been retrieved by the Agent.
2013-06-03 11:24:55	Task has been retrieved by the Agent.
2013-06-03 11:25:27	Task has been retrieved by the Agent.
2013-06-03 11:30:18	Task has been retrieved by the Agent.
2013-06-03 11:30:22	Deploy image using repository Master Repository.
2013-06-03 11:30:22	Image file not found on ShareFolder repository.
2013-06-03 11:30:22	Failed to execute common task.
2013-06-03 11:30:22	ErrorCode: 14020192, Error Detail: Image file not found on FTP repository.
2013-06-03 11:30:22	Failed to execute common task.
2013-06-03 11:30:22	ErrorCode: 14020192, Error Detail: Image file not found on FTP repository.

 Even if I try again when the other 6 are finished it fails with this error. Any ideas?

0 Kudos
Grad Student
Posts: 144
Member Since: ‎11-20-2008
Message 2 of 4 (937 Views)

Re: 14020192, Error Detail: Image file not found on FTP repository

Does it everytime fail with a different unit?
What does the ftp log show?
I am an HP Employee.
My opinions are my own and do not express those of HP.
**Click the Thumps Up Button on the right to say Thanks**
Tutor
Posts: 12
Member Since: ‎05-09-2011
Message 3 of 4 (936 Views)

Re: 14020192, Error Detail: Image file not found on FTP repository

Nothing it's all being done using the Windows Share. I've had 2 thin clients now which failed, even when trying to image them one by one.

Grad Student
Posts: 144
Member Since: ‎11-20-2008
Message 4 of 4 (930 Views)

Re: 14020192, Error Detail: Image file not found on FTP repository

Please open a support case with HP for further investigation.

 

They will need the following log files to investigate this further:

Troubleshooting

·        Server log

o        C:\Program Files\Hewlett-Packard\HP Device Manager\Server\logs\hpdm-server.log

 

·        Gateway log

o        C:\Program Files\Hewlett-Packard\HP Device Manager\Gateway\Gateway.log

including all following gateway logs like gateway.1, etc.

 

·        Gateway config

o        C:\Program Files\Hewlett-Packard\HP Device Manager\Gateway\Gateway.cfg

 

·        Console log

o        C:\Program Files\Hewlett-Packard\HP Device Manager\Console\logs\hpdm-console.log

 

·        Agent log

o        On device

o        Location varies per device OS\model

o        ThinPro: /writable/etc/hpdmagent/agent.log + child.log

o        XPe/WES: C:\Windows\XPeAgent\agent.log + child.log

o        CE: \Hard Disk\Program Files\Agent 

 

·        Master Repository Controller Config File

o        C:\Program Files\HP\HP Device Manager\MasterRepositoryController\Controller.conf 

I am an HP Employee.
My opinions are my own and do not express those of HP.
**Click the Thumps Up Button on the right to say Thanks**
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation