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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-24-2013 09:30 AM

HP Recommended

NO. Other usb drives have always worked in this machine, that was never the issue. The issue is this PNY 16GB drive DOES NOT work in this machine but DOES work in other machines.

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‎09-11-2013 10:59 AM

HP Recommended

disable the "File Sanitizer for HP ProtectTools" in Windows Services. 

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‎10-01-2013 04:28 PM

HP Recommended

posted solution says to disable file sanitizer - I see only options the change the level (low, medium ,high) no disable

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‎10-05-2013 03:17 PM

HP Recommended

It's in Windows Services, not Hp tools.  Go to the Start menu and select "Run...".  Type "services.msc".   Now in the Services dialog, find "File Sanitizer for HP ProtectTool".  Right click on it and select "Properties".  Click on "Stop" button and change startup type to "Manual".  Hit "Ok" and your done.

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‎11-20-2013 02:35 PM

HP Recommended

Works.. went in and stopped, manual, then rebooted. Now can see files

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‎05-12-2015 12:40 PM

HP Recommended

I had the exact same problem. The exact same solution has worked for me. I wonder, though, are there any down sides of trning off the file sanitizer.

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‎09-14-2015 02:05 PM

HP Recommended

what steps can i use in windows 10 for my computer to recognize my pny flash drive

 

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‎11-07-2015 12:09 PM

HP Recommended

This "fix" does not work on my HP Pavilion Desk Top. I have tried to find the location of the "File Snaatizer" using the direction. I do not see either HP Protect tools or a file named "File Sanatizer". What am I missing in these steps or is there possibly another name?

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‎02-22-2016 03:28 AM

HP Recommended

I had the same problem with a brand new PNY 128GB drive. I think PNY messes up their firmware on their flash drives. I thought my drive was a dud and that I had wasted my money, but I used this firmware upgrade tool and now my drive works!

https://www.pny.com/File%20Library/Support/PNY%20Products/Downloads/Firmware-Upgrade-Tool-V2-1-8-14_...

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