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16GB PNY flash drive not recognized
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Tutor
Posts: 6
Member Since: ‎01-14-2011
Message 11 of 19 (6,491 Views)

Re: 16GB PNY flash drive not recognized

NO. Other usb drives have always worked in this machine, that was never the issue. The issue is this PNY 16GB drive DOES NOT work in this machine but DOES work in other machines.

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Tutor
Posts: 2
Member Since: ‎09-11-2013
Message 12 of 19 (5,905 Views)

Re: 16GB PNY flash drive not recognized

disable the "File Sanitizer for HP ProtectTools" in Windows Services. 

Student
Posts: 1
Member Since: ‎10-01-2013
Message 13 of 19 (5,767 Views)

Re: 16GB PNY flash drive not recognized

posted solution says to disable file sanitizer - I see only options the change the level (low, medium ,high) no disable

Tutor
Posts: 2
Member Since: ‎09-11-2013
Message 14 of 19 (5,720 Views)

Re: 16GB PNY flash drive not recognized

It's in Windows Services, not Hp tools.  Go to the Start menu and select "Run...".  Type "services.msc".   Now in the Services dialog, find "File Sanitizer for HP ProtectTool".  Right click on it and select "Properties".  Click on "Stop" button and change startup type to "Manual".  Hit "Ok" and your done.

Student
Posts: 1
Member Since: ‎11-20-2013
Message 15 of 19 (5,348 Views)

Re: 16GB PNY flash drive not recognized

Works.. went in and stopped, manual, then rebooted. Now can see files

Student
Posts: 1
Member Since: ‎05-12-2015
Message 16 of 19 (1,957 Views)

Re: 16GB PNY flash drive not recognized

I had the exact same problem. The exact same solution has worked for me. I wonder, though, are there any down sides of trning off the file sanitizer.

Student
Posts: 1
Member Since: ‎09-14-2015
Message 17 of 19 (1,362 Views)

Re: 16GB PNY flash drive not recognized

what steps can i use in windows 10 for my computer to recognize my pny flash drive

 

Tutor
Posts: 9
Member Since: ‎07-02-2014
Message 18 of 19 (1,173 Views)

Re: 16GB PNY flash drive not recognized

This "fix" does not work on my HP Pavilion Desk Top. I have tried to find the location of the "File Snaatizer" using the direction. I do not see either HP Protect tools or a file named "File Sanatizer". What am I missing in these steps or is there possibly another name?

Student
Posts: 1
Member Since: ‎02-22-2016
Message 19 of 19 (896 Views)

Re: 16GB PNY flash drive not recognized

I had the same problem with a brand new PNY 128GB drive. I think PNY messes up their firmware on their flash drives. I thought my drive was a dud and that I had wasted my money, but I used this firmware upgrade tool and now my drive works!

https://www.pny.com/File%20Library/Support/PNY%20Products/Downloads/Firmware-Upgrade-Tool-V2-1-8-14_...

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