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02-14-2017 01:50 AM
Recently spilled soda on my Laptop KB, it instantly was useless. Replaced KB and all went well,at least with instalation. Now I have all Keys except the M/N/K/I/ and the 2/5 ont the numeric side that refuse to do anything, all others appear to work. Any Ideas as to what the problem could be ?
02-14-2017 08:57 AM
Allow me to welcome you to the HP forums!
Here are some tips on dealing with water damage: http://www.makeuseof.com/tag/you-just-spilled-water-or-coffee-on-your-laptop-heres-what-you-should-d...
However ... it's most likely that SOME damage was done, regardless of how quickly you turned off the laptop and what you did afterward.
The ONLY way to know for sure is to take or send it to an HP Service Center and pay a LOT of money for them to run full diagnostics on it, and after that, to disassemble it to repair or replace any damaged components.
And, if the motherboard is damaged, the cost of repair can easily exceed the cost of replacing the laptop -- because (as far as I know) water damage is NOT covered under the warranty.
Here is information on the Service Centers: http://support.hp.com/us-en/document/c00372730?jumpid=reg_r1002_usen_c-001_title_r0004
***Please mark Accept As Solution if my post solved your problem***
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