2310 HDMI Problem

[kevslu]

How do I get a perfectly sized image with my stand-alone DVD player when it plays directly into the HDMI and my computer with the Intel graphics card (which HP keeps claiming is the problem) is off and disconnected?  As shown in earlier photos, any controls near the edges of the screen are cut off and inaccessible.

According to the manual, to fix this on the HP it would require me to be able to access the "custom scaling" function, which can't be accessed in the 1920 x 1080 setting.  Please address this defect.

The DVD player showed full-frame on every other HD device I plugged it into with no issues.

[PaulCanham1]

It's not your graphics card i cannot access custom scaling at all,. i use a xfx gts250 graphics card.

I did see it once not greyed out but i really carn't remember what i did to get it like that i thought it was the windows screen resolution.

[kevslu]

That makes three people now posting here that they experience this problem.  How many others have the problem but don't know because they haven't had to access custom scaling, yet?  Maybe after Christmas and people start trying to get their new HDMI devices to show a full picture.

One tech had said that the monitor is built to automatically read things at native resolution and therefore won't let you adjust the custom scaling to fix the image problems with HD devices which output 1920 x 1080.  Custom caling will supposedly work at lower resolutions.

The 2310 cut off the edges of the video when my stand-alone blu ray player was plugged directly into the HDMI.  The computer was off and unhooked, but somehow they keep wanting to say it's my graphics card.  How is that a graphics card problem?

When I found the problem, I plugged my stuff into multiple other HD display devices and they all showed the entire image with no problem.

I'm really disappointed that HP wants to keep blaming other companies rather than fix their own product.

[kevslu]

HP still won't tell me how my Intel card has anything to do with my blu ray player.

More blu ray player troubles associated with HP monitors are appearing on the board every day and HP is sticking with blaming the other equipment. 

Can't wait until Christmas and all the people who get blu ray players find out they don't work properly with the HP monitors they bought BECAUSE the monitor was billed as "Full 1920 x 1080 HD."

[kevslu]

No answers.  HP tech support functioning as usual.

[konk6i3]

Hi...

This is not tech support. This is a volunteer forum. While I work for HP, this is not my job to answers questions on this forum.

I cannot speak to the issue you are having with the DVD player, I can only guess that it has something to do with differences between CE devices and PC devices.

As to your issue with your PC being under-scanned or over-scanned on the display. I have given suggestions where to find the resolution within the graphics control panel. Whether the graphics is ATI, nVidia or now even Intel, there are screens within those control panels where you can adjust the amount of over-scan or under-scan while still maintaining the exact same resolution. I have been able to do so with each of these type graphics on multiple displays.

The under-scan or over-scan cannot be fixed with the custom scaling feature of the display menu. These options are greyed out because the graphics card is sending native resolutions. Here again I know there are options in the graphics control panel where you can either emulate native resolution or not while at the same time utilizing non-native resolutions such that you can run older software for instance.

The point being there are many controls within the graphics engine of the PC. This is the only place where the issue for the over-scan or under-scan can be rectified.

Cheers,

[kevslu]

Ah yes, it just has to be my grapics card.

I got my ViewSonic monitor today and hooked up the HDMI.  The picture on the ViewSonic turned out to be too big just like when I hooked my computer and blu ray player to the HP 2310.

But UNLIKE the HP 2310, I was able to go to the monitor menu and access the monitor's scaling functions and BOOM! my picture was instantly a 1920 x 1080 full-screen image.

I didn't have to make any adjustments to my graphics card you so desperately want to blame for your defective products.

To quote you  " there are many controls within the graphics engine of the PC. This is the only place where the issue for the over-scan or under-scan can be rectified."

Really?  The PC graphics engine is the "ONLY PLACE" to fix it?  ViewSonic doesn't seem to have that philosophy.  They just made a product that works the way it should and can be adjusted the way it should be able to be done.  So did Mitsubishi and Acer since I ran my computer through those HD displays with no problems, either.

How about the only place to fix it is at HP who designed and is selling a defective product and blaming other companies for HP's error?

You also said "I cannot speak to the issue you are having with the DVD player, I can only guess that it has something to do with differences between CE devices and PC devices."

Now you can speak to the issue.  My blu ray fits the screen completely with no problems, so you can tell people who have a problem like mine that it's because HP makes an inferior product.

I am SO disappointed in the quality of the tech support I got on this issue. 

Every single person was trained to blame all other devices (as seen in the quotes above about both my graphics card and blu ray player).

[kevslu]

To quote HP techs when trying to blame my graphics card for the  HDMI input defect on 2310 monitros " there are many controls within the graphics engine of the PC. This is the only place where the issue for the over-scan or under-scan can be rectified."

Not true and they know it.  It's just that the defect in the 2310 prevents access to the "custom scaling" feature which is supposed to fix HDMI picture size issues.

[chunghu]

I just bought an HP 2310m and I am experiencing exactly the same problem. The pictures from HDMI connection are bigger than the screen size so the edges are cut off. HP needs to address this issue ASAP before the onslaught of phone calls.

[chunghu]

I called the HP surport and talked to Sam (He said he is not allowed to give me his last name.) and he claimed there is nothing wrong with the monitor, it's the graphic card. They are useless.