Thanks for reaching out! This is a great location to get resolutions and interact with experts from the community. IA very good day to you. I understand that you get a failure code regarding short DST check of your hard drive. It will be a delight to assist you here.
Spectacular effort. Brilliant diagnosis of the issue before posting. You’ve done an amazing job here. Kudos to you on that score.
You are a valued HP customer and we appreciate you greatly for doing business with HP. I have reviewed the situation and it is paramount that we address your issue. Thank you for giving us the privilege to assist you on this platform.
First off, the computer’s hard drive has failed and needs to be replaced. The computer needs to be serviced. To get this done, please contact HP phone support by following these steps.
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.
They will be happy to assist you immediately. As the unit is new and under warranty, repair services will be taken care of by HP. Do not get perturbed by this. We will always stand by our product.
Also, if the unit is new and purchased directly from HP, you get a 30-day return window to exchange the product for a replacement by contacting HP shopping via this link: http://store.hp.com Please select the country and the phone number is listed on that website. You need to dial that number to get this done.
Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.Please reach out for any issues and I'll be there to assist you.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.
If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care now and have a splendid week ahead.
DavidSMP I am an HP Employee
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