Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
TheBIOS Honor Student
Honor Student
3 0 0
Message 1 of 1
307
Flag Post
HP Recommended

800 G2 Desktop Mini 35W - Mouse / Keyboard not working after image.

800 G2 Desktop Mini 35W
Microsoft Windows 7 (64-bit)

I have imaged an 800 G1 DM via SCCM with drivers - the keyboard and mouse work fine when I boot into Windows 7 for the first time.

 

However when I image any 800 G2 with the same image and the 800 G2 drivers the keyboard and mouse do not respond in any port.

 

Both machines have only USB 3 ports and I can see the driver files for USB3 and the KB / mouse when I connect the HDD to another machine. They do not work in safe mode either. The KB/mouse do work in the BIOS and during the initial SCCM imaging process.

 

What could be causing this and how can I fix it?

 

Any advice would be appreciated.

 

Thanks,


Mark

 

 

0 Kudos

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation