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ksaves2
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Solved!

810-135qe Stops Functioning Power On

HP Recommended
Envy Phoenix 810-135qe
Windows 7

Phoenix 810-135qe problem with a 7 month old machine.  When the power on button is pushed, the lights come on in the tower and switch lights.  The hard drive starts to spin and then there's what sounds like a

relay "click" and the machine powers off.  It continues in this cycle every 2 to 3 seconds until the power cord

is pulled.  On/off, on/off, on/off.  No beep codes heard either.

 

Nothing comes up on the screen though the monitor is turned on and nothing flashes on the keyboard.

 

Computer has been running well behind a hardware firewall and there was no "odd" behavior noted before this happened.  We're in the midst of winter so there were no lightning strikes to stress the surge protector.   Sunday the computer ran nominally, Monday morning it started the behavior above.  I'm stumped.  Kurt

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old_geekster
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HP Recommended

Kurt, welcome to the forum.

 

My first thought is a failing power supply unit (PSU).  If you have access to another PSU, it would be good to try it.  It is difficult to troubleshoot problems when the computer won't continue to run.  Here is a guide that will give you some suggestions before replacing the PSU.  If none of the suggestions solve your problem, you should contact HP Customer Support for help.  You want to use the warranty.

 

Please click the "Thumbs up + button" if I have helped you and click "Accept as Solution" if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!

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old_geekster
Level 16
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25,332 18,958 2,930 9,355
Message 2 of 6
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HP Recommended

Kurt, welcome to the forum.

 

My first thought is a failing power supply unit (PSU).  If you have access to another PSU, it would be good to try it.  It is difficult to troubleshoot problems when the computer won't continue to run.  Here is a guide that will give you some suggestions before replacing the PSU.  If none of the suggestions solve your problem, you should contact HP Customer Support for help.  You want to use the warranty.

 

Please click the "Thumbs up + button" if I have helped you and click "Accept as Solution" if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!

View solution in original post

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ksaves2
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Ok,

 

  Thanks,  I'll try some of the tricks tonight.  My DSL modem lost some license settings on reboot at home so internet is down.  The modem is 13 years old, the company's defunct and time for a replacement.  The hardware firewall that

required a "license" addition won't work.  The bare modem works but the nefarious start pinging/attacking it within minutes.

 

  I called support but I was referred to email and this board.  Is there a different place to contact if I have to get a new PSU

under warranty?

 

                                                                                      Kurt

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old_geekster
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You are welcome.

 

Yes, if you need a new PSU, you should contact HP Customer Service for help.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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ksaves2
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Fixed! Power switch reset with everything disconnected brought 'er back to life. New DSL modem came today so

I'm doing this at home.  Thanks for the help.  Kurt

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old_geekster
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You are welcome.  I am glad thay you got the computer running again.  I know what a relief it is to solve a problem.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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