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Student
Posts: 1
Member Since: ‎10-09-2012
Message 1 of 2 (273 Views)

A6750y wont boot up

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I have an a6750y desktop that was upgraded from Win Vista to Win 7 a year ago.  Yesterday it shut down by itself and now will not restart even in "safe" mode.  I have run diagnostic Tools and everything passed.  I tried to reboot with a wiin7 disk but nothing happened.  The only keys I have been able to make work are "Esc. boot path" "F10 the set up" and "F9 Diagnostics".  other than those key options my screen just goes to black with a white curser in the upper left corner.  Microsoft said to contact you after spending hours with me yesterday on the phone trying to reboot my computer.   HELP  Patty

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Provost
Posts: 17,924
Member Since: ‎11-21-2008
Message 2 of 2 (256 Views)

Re: A6750y wont boot up

[ Edited ]

Patty, welcome to the forum.

 

I believe that you may have a failed power supply unit (PSU).  Here is a guide to help you troubleshoot the problem.

 

Please click "Accept as Solution" if your problem is solved.

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HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

HP Omen X; i7-6700K; 16 GB DDR4 2133; GTX 1070; 256 GB SSD M.2; Win 10 Home

HP Photosmart 7520 AIO


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