Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
There is no Bluetooth in the devices ID
Welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query, I'll be more than glad to help you.
I understand that your HP computer is not detecting the Bluetooth device.
In order to assist you better, please let us know the model number of the unit from the link: Find Your HP Product Model Number
In the meantime, you may check the steps in the link: http://hp.care/2oJjCZJ
You have a good day ahead.
Rainbow23 I am an HP Employee If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution” button, “Thumbs up" button!
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