Create an account on the HP Community to personalize your profile and ask a question
10-29-2016 05:50 AM
My anti virus is telling me that HP Support Framework has a virus. c:\program files (x86)\hewlett-packard\hp support solutions\hpsupportsolutionsframeworkservice.exe - 02F1253476B7F5F818364443DFED3264 I have uninstalled and when I try to re-install it block the download saying there is a virus. I have tried direct from HP. Is this a true virus.
10-29-2016 02:31 PM
I don't know what is happening for you then. The download I see is the same as I get. I am not getting a positive result when I download and scan it.
I can only think that perhaps you are infected already with something and need to thoroughly scan your system, or Webroot is giving a false reading.
Perhaps scan your system with something besides Webroot for a comparison, like Eset or Kaspersky online free scan also.
If you are still coming up positive with other scans, I would consider reinstalling Windows to ensure I had a clean system.
But I dont see that the HP Download is infective.
Just my 2 cents.
10-30-2016 01:27 AM - edited 10-30-2016 01:29 AM
The file is clean/not malicious and comes from HP (legitimate source). Here is a proof for the same file with the very same hash:
This is Webroot failure (false alarm).
You can temporary disable it and install HPSA. Eventually, exclude
c:\program files (x86)\hewlett-packard\hp support solutions\
from being scanned
Contact Webroot support to report the false alarm to them
or change your antivirus software.
Windows Defender is free from Microsoft (built-into Windows 8/8.1/10).
Kaspersky (www.kaspersky.com) is very good paid solution.
*** I work for HP *** I express personal opinion only *** HP Expert - Volunteer since 2013