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Richard213-_
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Active Virus HP Support

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Microsoft Windows 10 (64-bit)

My anti virus is telling me that HP Support Framework has a virus.  c:\program files (x86)\hewlett-packard\hp support solutions\hpsupportsolutionsframeworkservice.exe - 02F1253476B7F5F818364443DFED3264      I have uninstalled and when I try to re-install it block the download saying there is a virus. I have tried direct from HP. Is this a true virus.

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Photoray002
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Hello Richard,

 

I have no idea whats going on with your system and download.

What is the full model number of your computer?

What is the Antivirus?

What is the source (link) you are using to download the HP Support Assistant?

Richard213-_
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Envy 23-o014   Webroot Antivirus  HP support assistant web site

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Photoray002
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I assume you are using a browser and perhaps Googled it. Can you post the actual link you are using please?

Richard213-_
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Photoray002
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OK thanks.

 

I don't know what is happening for you then. The download I see is the same as I get. I am not getting a positive result when I download and scan it.

HP Support Assistant | HP® Official Site

 

I can only think that perhaps you are infected already with something and need to thoroughly scan your system, or Webroot is giving a false reading.

Perhaps scan your system with something besides Webroot for a comparison, like Eset or Kaspersky online free scan also.

If you are still coming up positive with other scans, I would consider reinstalling Windows to ensure I had a clean system.

But I dont see that the HP Download is infective.

 

Just my 2 cents.

 

IT_WinSec
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Hello @Richard213-_

 

The file is clean/not malicious and comes from HP (legitimate source). Here is a proof for the same file with the very same hash:

>> https://virustotal.com/en/file/645f51a6781e9deb381694718edef38b02f5345adce8860ec2d9483f7c1c7cc2/anal...

 

This is Webroot failure (false alarm).

You can temporary disable it and install HPSA. Eventually, exclude

c:\program files (x86)\hewlett-packard\hp support solutions\

from being scanned

 

Contact Webroot support to report the false alarm to them

or change your antivirus software.

 

Windows Defender is free from Microsoft (built-into Windows 8/8.1/10).

Kaspersky (www.kaspersky.com) is very good paid solution.

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*** I work for HP *** I express personal opinion only *** HP Expert - Volunteer since 2013
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