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Student
Posts: 1
Member Since: ‎11-20-2016
Message 1 of 2 (2,380 Views)

All in one computer won't turn on

[ Edited ]
Product Name: Hp 19 all in one
Operating System: Microsoft Windows 10 (64-bit)

HP 19 All IN ONE 

PRODUCT NO. G4B06AA#ABA

MOD NO. 19-2113w 

 

I have a all in one desktop computer for my business. Probably not the best one to have for the job, but it works! Until we put it to sleep one night. Came in the following day moved the mouse to wake up and nothing happened. So I unplugged it held the power button for 30 sec to drain the power and do a clean reset but still nothing. However-  the back light comes on when plugged in, the top power button comes on and when I do pushthe power button I can hear the fan come on as well as the hard drive work. But agin nothing else power/lights to mouse or keyboard lights to the Ethernet port even back to my switch! I've since bough a new computer but would like to get this computer back up and going just for the hell of it! Anyone out there know what's going on with it? 

0 Kudos
HP Support Agent
Posts: 11,443
Member Since: ‎07-19-2016
Message 2 of 2 (2,326 Views)

Re: All in one computer won't turn on

Hi @alanharman

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed the post and I understand that the computer is not booting to windows.

 

I’d love to help!

 

Follow the steps in the link below link to resolve this issue.

 

Click Here

 

Let me know how it goes and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

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